Terms & conditions
These Terms set out the rules for using the 4REF.eu online store and the conditions for concluding and performing sales contracts. The seller is 4REF Sp. z o.o.
§1 Definitions
Seller — 4REF Sp. z o.o., Andersa 38, 15-113 Białystok, KRS 0000645680, VAT PL5423262230, REGON 365817646, e-mail: [email protected].
Customer — a business (B2B) or consumer placing an order. Goods — the HVAC-R tools and accessories listed in the store. Contract — a distance sales contract.
§2 Technical requirements & account
Using the store requires an internet-connected device, a current browser and an active e-mail account. B2B registration requires company details and a VAT number (VIES verification).
§3 Placing orders
Orders are placed by adding goods to the cart and confirming the purchase. The customer receives an e-mail confirmation. The contract is concluded once the order acceptance is confirmed.
§4 Prices & payments
The store is B2B-first: net prices are shown as the primary price, and the total including VAT, delivery costs and any discounts is confirmed before purchase. VAT is calculated under applicable law; for verified EU businesses reverse charge may apply.
Checkout shows only payment methods active for the delivery country and account type. These may include cash on delivery in supported countries, bank-transfer prepayment and net-30 deferred transfer for verified businesses. Card, BLIK/Przelewy24 or wallet payments are shown only after the relevant online operator is enabled.
§5 Fulfilment & delivery
Fulfilment time, available delivery methods and shipping costs are calculated from current stock, delivery country and the active carrier configuration. Estimated delivery dates are shown in the cart and at checkout before purchase.
§6 Right of withdrawal
A consumer (and a business with consumer rights) may withdraw within 14 days of receiving the goods, without giving a reason. Returned goods should be complete and undamaged. Refunds are issued within 14 days. See the "Returns" section.
§7 Complaints & warranty
Goods carry a 24-month manufacturer warranty and statutory liability. Complaints may be filed in the dashboard or at [email protected] and are handled within 14 days.
§8 Out-of-court dispute resolution (ADR)
A consumer may use out-of-court methods of handling complaints and pursuing claims. The competent body is the Provincial Inspectorate of Trade Inspection (WIIH), which conducts alternative dispute resolution (ADR) proceedings for consumer disputes.
Free assistance is also available from the district (municipal) consumer ombudsman. Information about consumer rights and ADR procedures is published by the Office of Competition and Consumer Protection at uokik.gov.pl. Note: the EU ODR platform was shut down on 20 July 2025 and is no longer available.
§9 Personal data & final provisions
Data processing is described in the Privacy policy (GDPR). Matters not covered are governed by Polish and EU law. These Terms may change — the version in force when an order is placed applies to that order.